I've got internet woes, friends. My ISP (O2 telefonica) is one of the worst-rated in Prague for customer service, but unfortunately they're also one of the only options. It's DSL. The only cable internet company is still not widespread and not currently available in my area. I've heard there are other DSL companies, but I'm having trouble tracking down any in my area, especially any who have English-speaking representatives.
So on a regular basis, the internet goes down. Sometimes for just a few minutes, sometimes for an hour, sometimes for a day. Seems completely random. This has been happening for many months (I've lost track of how long, at least a year, probably longer). Every time it happens, I try to contact tech support (which, I was promised when I signed the contract, should always be available in English), but every time I call I get a recorded message saying sorry, there are no English-speaking representatives available right now. Sadly, my Czech is not good enough when it comes to tech stuff for me to get help without English.
So this morning it happened again. I finally, miraculously, managed to get an English speaker on the phone. I'm pretty sure he's the only English speaker in the whole company, because I recognized his voice from the last time I managed to get through. He took my info, did some tests, and finally declared that everything on their end was working perfectly. He had me reset the modem twice, but there were still no results, so finally he decided it must be my modem that is causing the problems. He suggested I try getting a replacement cable today and see if it fixes the problem, and if not, then I must buy a new modem which, naturally, is no longer under warranty.
Now, I'm extremely confused. If the modem was broken, wouldn't it be... BROKEN? How can a modem connect 90% of the time but randomly disconnect for periods of time, then reconnect? Hardware experts, can you confirm that this is possible or likely? Because this has been going on for so long, I have a hard time believing the problem is on my end. It seems to me that if there were something wrong with the modem, it would be more consistent. (Furthermore, this has been happening for so long that if I had managed to get through to tech support earlier, the fucking thing would still have been under warranty.)
I'm not sure what to do. I'm looking for alternative ISPs, but so far I haven't found anything.