TLDR: Being held responsible for other people's mistakes pisses me off.
Found out today that we missed a shipment. We missed it because our overseas office never sent us the notice and documents that they're required to, which is the only way for us to know that a shipment is incoming (because we're a specific customer account operating out of one office that manages all of their imports all over their country). Unless the customer contacts us about it, which they don't 75% of the time, until it's late and they want to know why.
Our overseas office did send the documents to another team. That team then forwarded it to us, but didn't address us in the e-mail. The subject line and body of the e-mail in no way indicated that there was something we needed to look at. It was a side comment directed at somebody else, and the documents just happened to be attached. We are copied in on dozens, sometimes hundreds of e-mails every day that don't pertain to us, and lots of people have graphical signatures that cause the e-mail to flag an attachment icon when it doesn't have one. This at a time when we're completely swamped with workload, but are also supposed to do everything we can to avoid overtime. So whoever saw that e-mail (we work out of a shared inbox, btw) filed it away without even noticing the attachment.
So today we find out the shipment was missed. We're being held responsible for missing it, and are supposed to come up with a corrective action plan completely on our end to prevent this happening again. Which means we're going to have to add some extra layer of complexity to our work process that takes up more of our time, making it even harder for us to get our work done in the time that we're allowed and making us more unreliable, as a completely ineffective gesture of making up for someone else's unreliability. Aaaaargh.... the business world is so fucking stupid.