As always, I am unsure whenether or not I chose the correct subforum. If my subforum choice was wrong, do tell me in replies!
Good day, gentlemen. I come here in search of advice. A few days ago, I have decided to purchase the game Elder Scrolls: Online, since it is on a discount and I've decided to extend the free week until eternity (or when the servers inveitably shut down 10 years into the future). Alongside the Greymoor edition, I've also purchased the Newcomer Pack since I planned to purchase the Any Race, Any Alliance bundle. The contents of the pack are as follows:
- 1500 Crowns
- A pet. Fire Salamander methinks.
- Some consumables.
Unfortunately, the milisecond I logged into the game, I've noticed that the 1500 Crowns were not, in fact, trasnferred to my account (although the other items were included). Sent a notice to Support as soon as I've noticed, and they gave me generic advice: Check if the payment was indeed made, reload the game and wait 2 days for processing. I did all of that (I paid for the game and the pack in a single transaction) but Crowns were still missing, so I've provided the info they asked for. A few hours later one of the Support employees contacted me in a reply. Said employee assumed I missed ESO Plus coins, and scanned for said coins. He found nothing, and asked for a proof of purchase. I provided the info to the best of my ability, I included the transaction receipt, my SteamId and the product name (I put Newcomers Pack in, but I considered putting the $0 1500 Coin Pack sub-transaction instead). I also put myself in the "idendity of the purchaser" field despite having no idea what that means. I sent them a reply with said info, and with correction saying that I was missing 1500 Newcomers Pack Crowns, not ESO Plus Crowns. This happened 2 days ago.
I've yet to receive a response.
What am I supposed to do with such a conondrum? I admit, this is the first time in some time since I had to deal with support, and the first time in a very long while to deal with a inefficient support service. I simply am not prepared for this.