Customer decided that after 24 years of business they wanted a new company Quickbooks file. Unfortunately, we run software that integrates with it, and they've been using us for their business for about a decade now.
They made the new file and did a bunch of adjustments to it without talking to us about it first. So a week before Christmas I get an email saying "We need this new file ready for 2022. Please make work thanks."
And then they throw 40 pages of QBs reports at me, expecting me to go into the business data of our software and make all these changes for them, and eject 8 years worth of transactions at the same time.
I basically said no, and pushed in all their old data. I've been at for close to 60 hours now, because pushing 85k invoices and 93k payments into quickbooks takes a couple seconds PER OBJECT. I had my developers make several fixes to our tool that does this. Otherwise this would have been completely unfeasible.
So I tell my boss, who set these guys up 10 years ago AND imported all this bullshit data they don't like. And he was like "You didn't save yourself anything, I'm going to have to go down there and sort this out." Basically: why didn't you fix the mess I left 10 years ago and take responsibility for their entire Accounts Receivable.
Even he admits that their data was fucked 10 years ago, and was never right. All I'm doing is putting what was already there back into a new file (shaving about 500mbs of file size off it in the process), so they have a basic starting point to DO THEIR OWN FUCKING RECONCILIATION INSTEAD OF JUST THROWING REPORTS AT ME AND EXPECTING ME TO FIX IT ALL FOR THEM.
I have long had a problem with how deeply we're expected to stick our hands into other people's AR because they won't do it themselves. I'm really tired of us constantly expecting us to work magic for customers who can't be assed to get their operations in order. They pay a few hundred dollars a month in support fees for the right to call us for just about anything......but this shit is stupid, and always has been.
The owner of the business didn't even ask for this to happen. It was their CPA (you know, the person nominally responsible for keeping their books straight) who was like "I don't like how long it takes to run reports out of this file, and I don't like all these bad invoices. Let's just flush everything!"
No. I'm not going to flush everything then spend the next year taking responsibility for the fact your primary inventory and POS software doesn't even come close to matching what Quickbooks says. You want to dig that hole, I'll hand you the shovel. I'm not going to stand in that hole for you.