Pleasing the fan base is not easy.
I'll give you that, for sure, and totally, gamers in general need to be way way less picky about things in general, because many of them are incredibly unreasonable.
But despite all this, I think the current situation is very easily avoided, and pretty standard and reasonable. All the auxilary stuff they're harping on like trashcan picture/fic they can't do anything about, and I feel they're dealing with reasonably (IE ignoring it, they seem to be good at that!), but banning people from your forums for voicing a negative opinion about a game has gone from relating to the fanbase to directly relating to the game. It negatively effects both, and again, is fairly easy not to do, or at the very least not do noticibly, and really, ultimately, that's all that matters, as much as I would like to say otherwise.
It just sort've shows a worrying lack of effort on their part, is the real issue I think. If the fanbase were JUST pissed off and the game was still updating fine I'd be 100% okay with it because like you said, pissing off gamers is easy and in general in those situations I sort've defer to my own judgement because you can't really trust the mob in any situation, much less internet forums.
Unless you were just mentioning that and not arguing using it, in whichcase I apologize for the big rant!