Ah, well. Different things depending on which desk job, I can go through the list of jobs I've done here:
1) Dispatch. I worked weekends, was kind of nice being alone in the building. I took in emergency work from our call centre and contacted our on-call crews to do the work, scheduling it in our systems. A lot of downtime on this job, but when it was busy it was hella busy.
2)Locates: Basic rundown, when anyone wants to dig, you need to contact all utilities in the area and get them to locate and mark any underground stuff they have (pipes, wires etc.) so that you don't dig it up. So this job I was ordering locates for all our work. This involved getting the work outlines from our crews, faxing it out to all the locate companys (my old job is easy now that they've mandated all utilites run their locates through a centralized system called OneCall. Basically instead of faxing to 5-10 different companies, you email 1 and they do the rest). After faxing it was tracking the requests, following up (no one finished them on time....) and packaging up the final forms to send to the crews.
3. My current job, this is basically fixing all the mistakes people make in our system. It's a lot of data entry, problem solving, and emails. Basically, if info is input wrong in our system, it can error out, I manage those errors and correct them, which can mean tracking down who did the work, or sending people out to verify numbers. On top of that I manage our cases from the call center. If they can't handle an issue, it goes to us, and I distribute accordingly. It's hard to go in to much more detail without breaking down how all our systems work... it's not complete drone work though because of the problem solving, which is good because I haven't lost all sanity yet.