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Author Topic: Accepting Credit/Debt Cards.  (Read 1390 times)

Truean

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Accepting Credit/Debt Cards.
« on: January 31, 2012, 12:50:39 am »

{Preface: I've gotten some pretty good advice here on a variety of things before, so I thought I'd see if anyone had any experiences with this before I talked to a bank or financing company. I've already done some research but I'm still happy to solicit opinions. }

I was wondering if anyone here had accepted credit cards as a merchant where they work or in their business or something? What are your general impressions of it?

Background: So it seems my main problem is just people not able to pay me or trying to get out of paying me for the legal and financial services I provide. It's a little nuts, especially when I'm winning the cases. The bank probably shouldn't give legal advice and I probably shouldn't finance people. It's just ridiculous as I'm basically owed a small fortune and either having to go after clients to collect it and/or taking incredibly small payments/month. I'm relatively reasonable and don't mind the idea of taking small monthly payments, except it's just not practical. I'm simply not a bank and I'd like to focus on my job instead of getting paid for it.

So.... I guess did/does anyone here work in a job where they accept credit cards for payment? Do you know who you or your boss uses? Are you generally happy with the service quality/does it break down a lot? Anything that pisses you off about the credit card machine you use that you'd recommend someone watch out for?

I dunno. It seems credit and debt cards are a major part of how people buy things now. I'm not even sure when the last time I wrote a check was between internet bill pay and plastic to be honest. I know the creditor/debtor legality of it, but I've never really got the boots on the ground experience of working in a business that took credit cards in a position where I dealt with that. Have you? :)
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nenjin

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Re: Accepting Credit/Debt Cards.
« Reply #1 on: January 31, 2012, 01:26:28 am »

Quote
Anything that pisses you off about the credit card machine you use that you'd recommend someone watch out for?

Service charges. That's what I hear anyone that has to accept credit or debit cards complain about. I don't think it will apply that much to you, since you're not doing volume or anything. But they do take a chunk out of every transaction just for the pleasure of doing business with them.
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Truean

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Re: Accepting Credit/Debt Cards.
« Reply #2 on: January 31, 2012, 01:36:09 pm »

Yeah, I'm actually OK with fees, which I suspect they'll try to mess with given the lower volume but higher amount I usually deal in. Frankly it's better than the time, energy, effort and money I use for collections now, which is kicking my butt.

If I could get a 2 or 3% charge then that'd actually be great with some minor issues:

1.) IOLTA Accounts are what lawyers have to place client funds into. I have to have the ability to distinguish which funds go into that account and which ones go into other accounts, or the State Bar will be pissed at me.

2.) Speaking of ethical issues, there are some annoying rules about lawyers collecting fees and I'd have to have the card company comply with those. I know.... I don't like it either. Meh.

3.) Chargebacks are a major pain, and I'm right back where I started with collections if someone were to try and do one. This is a pain I'm not sure I could do anything about but solutions would be awesome. Same thing with fraud protection. I'd pay extra for it.

Thanks for the post, it was appreciated.
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Current Spare Time Fiction Project: (C) 2010 http://www.bay12forums.com/smf/index.php?topic=63660.0
Disclaimer: I never take cases online for ethical reasons. If you require an attorney; you need to find one licensed to practice in your jurisdiction. Never take anything online as legal advice, because each case is different and one size does not fit all. Wants nothing at all to do with law.

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timotheus

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Re: Accepting Credit/Debt Cards.
« Reply #3 on: January 31, 2012, 04:31:27 pm »

I've heard really good things from merchants and people who use https://squareup.com/

Can run a card anywhere!
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kaenneth

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Re: Accepting Credit/Debt Cards.
« Reply #4 on: January 31, 2012, 08:16:22 pm »

I have an attorney friend who was looking into taking bank cards.

You don't have to worry about how the banks collect the money owed to them that was payed to you;

The customer has borrowed the money from the bank to pay it to you; just as if they had gotten a cash advance, and handed you the cash; the only differance is that the fees are taken out of what you get, instead of added to what the customer withdrew.

What my attorney friend decided was to tell his clients to get the cash advances, and pay him in cash instead of worring about chargebacks, etc. (I disagreed with that; I think he would be a lot safer not carrying around thousands in cash while meeting criminal defense clients...)

Strictly speaking, what most people use today are not true 'credit cards' but instead 'bank' cards. Origionally with a credit card merchants wouldn't get paid until the customer paid their bill; the card was just a proof of creditworthyness to the merchant who was out the money until the transaction was settled. While with a 'Bank' card the bank is the one lending the money.
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chaoticag

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Re: Accepting Credit/Debt Cards.
« Reply #5 on: February 01, 2012, 05:35:49 am »

I have a question about that though. With the way that works does that mean that your lawyer friend took credit cards, but not debit cards? Plus, we don't know where your lawyer friend, and his state bar might have different requirements than Truean's, especially since lawyers pretty much tend to be rooted in one state due to the laws of said state.

Still, not sure what I can suggest here for you, Truean. Maybe you should just do as a joke I heard goes, and mail people bills for your legal advice?
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Truean

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Re: Accepting Credit/Debt Cards.
« Reply #6 on: February 01, 2012, 04:27:47 pm »


[slightly rantish, but relevant]
Spoiler (click to show/hide)
[/slightly rantish, but relevant]

@ timotheus
This is actually an example of the constructive feedback I continue to post on this site for. This portable card scanner "Square" seems interesting to me and if its legit, then I might really do it. I'd have to buy an Iphone or Droid, but that's workable. 2.75% is far better than going through collections costs, court costs, and garnishment costs like I do now. I'll have to see if they are legit and dig into them a bit for information, but this is possible and I'd have never found it without this (in all likelihood).

@ kaenneth

Yeah, basically having the customer get a cash advance is a decent way to go about things, and for criminal defense clients, they often don't have a choice. For some unknown reason, people getting other types of work done are less willing to do so/have the illusion of choice. Unfortunately with civil suits, you're dealing with people who are so blinded by the idea that "they've been wronged," that they lose sight of anything else. They'd be more likely to swipe a card than to do a cash advance and then fork over money when they're in the "I've been screwed by someone" mindset, in my experience.

@ chaoticag

Good points actually, the "legal ethics," regulations they place on attorneys do dictate certain things which are a concern. Unfortunately I don't see as they've really done a lot with accepting credit card payments for legal ethics in this State. I've even written the Attorney General's Office, which issues ethics opinions, about the matter. No reply yet. Seems the law moves at a snail's pace and is slow to catch up with new technology. Although, you'd think they would have covered credit card payments by now as a specific form of payment. The "legal ethics" of it are one thing and the business end of it is quite another I imagine.

Thank you all again.
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The kinda human wreckage that you love

Current Spare Time Fiction Project: (C) 2010 http://www.bay12forums.com/smf/index.php?topic=63660.0
Disclaimer: I never take cases online for ethical reasons. If you require an attorney; you need to find one licensed to practice in your jurisdiction. Never take anything online as legal advice, because each case is different and one size does not fit all. Wants nothing at all to do with law.

Please don't quote me.

chaoticag

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Re: Accepting Credit/Debt Cards.
« Reply #7 on: February 01, 2012, 05:22:11 pm »

Well, maybe in the future you can ask for a deposit up front? End of a case, they get paid back what's left, or have to meet what exceeds?

And they prolly should have covered credit cards by now, they've been around since the 30's or 50's, I forget which. We only digitalized them recently.

Also, I have to ask, are cheques an option here? That just seems like a logical choice if you need things to be separated. Not sure how many people carry around cheque books anymore, mother and rent not withstanding.
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Zrk2

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Re: Accepting Credit/Debt Cards.
« Reply #8 on: February 01, 2012, 06:47:29 pm »

I'd say ask your bank, not the internet.
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Truean

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Re: Accepting Credit/Debt Cards.
« Reply #9 on: February 01, 2012, 07:30:50 pm »

I'd say ask your bank, not the internet.

{Preface: I've gotten some pretty good advice here on a variety of things before, so I thought I'd see if anyone had any experiences with this before I talked to a bank or financing company.

It goes without saying that you noticed the above first sentence of the thread and I'm just unnecessarily pointing it out.

Of course I'm gonna go for a bank or something, but I'm after practical personal experiences of users. All companies will tell you is how good THEIR product is, but then all you've got is 6 or 7 companies/banks all saying how awesome they are. You can't have 6 people in first place, but that's what they're effectively claiming. No matter if they intend to do that or not, they are. So, I'm looking for people who have used these things.

I can talk to the phone company about getting a phone or something, but I'm also gonna talk to people and see how they feel about AT&T or whoever they use before I do.

Well, maybe in the future you can ask for a deposit up front? End of a case, they get paid back what's left, or have to meet what exceeds?

And they prolly should have covered credit cards by now, they've been around since the 30's or 50's, I forget which. We only digitalized them recently.

Also, I have to ask, are cheques an option here? That just seems like a logical choice if you need things to be separated. Not sure how many people carry around cheque books anymore, mother and rent not withstanding.

Yeah, that's true and valid. That's called a retainer or specifically a "deposit retainer." I deposit that in an escrow account called an IOLTA for client funds. For each hour I put in, my hourly rate is deducted out of the account and it becomes mine. It works in theory, but in reality, that only works for people who have the money upfront to give to you upfront. The thing about a credit card is, their bank or VISA or whoever, is lending them the money.

Eh, Its possible that stuff has been around a while, but they've only been in widespread use fairly recently. Technically before credit cards, you had lines of credit, but whatever. Most things specifically involving a computer are not covered by legal ethics. The only possible exception is advertising, but I recently heard a State Supreme Court Justice in Columbus call the internet the "wild west, and thank God I won't be alive to tackle that mess."

Checks are certainly an option as long as they clear but again the central issue isn't method of payment transfer per se. It's what you do with people who don't have the cash.

The thing about a Credit Card is, that's not really their money. It's the bank's money that they promise to give back to the bank with interest later. <--- This is financing, and that really helps when I'm asking someone to pull $2000 out of thin air, which is actually an incredibly cheap amount for a  lawyer's services, but to the average person, that's a whole lot. I'm aware of this.

Short, simple, fact of the matter is many clients just don't have a couple grand to pay me or anyone else, because the economy sucks terribly and they're just hanging on, if that. Surprise! Your kid just got charged with theft from some store or got busted with pot. $2K or $3K to try to defend him or her. And, that's cheaper than many lawyers around here will charge too.... Most parents I've seen don't really have that laying around to write a check for. With a Credit Card, they don't have to have it, they just have to have a high enough credit limit and hopefully be able to pay the credit card off at some point.
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The kinda human wreckage that you love

Current Spare Time Fiction Project: (C) 2010 http://www.bay12forums.com/smf/index.php?topic=63660.0
Disclaimer: I never take cases online for ethical reasons. If you require an attorney; you need to find one licensed to practice in your jurisdiction. Never take anything online as legal advice, because each case is different and one size does not fit all. Wants nothing at all to do with law.

Please don't quote me.