My mother's computer is slowly dying and I'm not sure exactly what the problem is. There are probably many. She's on a Toshiba laptop, about 3 years old, which I really don't think should be having this much trouble. I don't know if it's a hardware issue or a software one.
In the last few months, it's been chugging slowly to a halt on a regular basis. If I plug in a USB mouse or external hard drive, it can take several minutes to recognize it, even after a fresh restart. In general, it runs so slowly that you can't really do anything with it. She says this morning she couldn't get it to start up at all (after it being fully powered down the night before). She says "I pressed F12 to go into the boot menu and it runs a diagnostic or something, and it said something about a driver error." (She doesn't know anything about computers and I can't be there to look at it myself, but I told her from now on she should write down error messages.)
Right now it's running, albeit horribly slowly. I'm pretty sure she doesn't have much of any excess programs and bloatware and stuff (at least she didn't last time I looked at it, which was long after this problem started.) I know that she has McAfee antivirus, which I would prefer she didn't, but it would be nearly impossible to get rid of at this point since I can't just sit down and clean the whole system out myself. Can anyone suggest what we should do to figure out what the problem is?
I'm going to have her clean out the dust today and see if that helps, but the computer doesn't seem to run terribly hot. Just sloooooow.
EDIT: I just got my hands on the computer and looked through it. I don't see any programs installed that shouldn't be, nothing in startup on msconfig.exe that shouldn't be there. I installed CoreTemp and the temperature hasn't gone over 50 C. I changed her power options so that it hibernates instead of sleeping and told her to shut it down more often. I think the problem may just be that she was leaving it in sleep mode for weeks on end. We're going to try to clean out the dust now. Any ideas or suggestions are welcome, but hopefully it will run a little better now.