The way moderation work here is nauseating. With the way no other contact information is available, banning become this disproportionate thing that irrecoverably cuts of all your means of contacting someone else no matte what. Once they're banned there is no means to do things like ask for their email or other means to keep in touch before it's to late. it DESTROYS FRIENDSHIPS! Utterly, permanently, and involuntary brining great harm even to the friend that weren't banned and did nothing wrong. That's a WAY, WAY to heavy punishment for any amount of trolling, it's not lick kicking someone out from a fun activity, it's equivalent to EXILE. In many places through history, exile has been considered worse than execution.
I don't think the moderators have a any grasp of how many and how strong friendships are maintained solely through these forums, and what happens to them when someone is banned. How important they are to many people as more than a place to discus a game. If they did, they'd have fixed this problem ling ago.
Edit: to clarify, I understand that moderation is necessary in some way, and that this place is much better than almost everywhere else. That I'm saying is that the way bans are treated by the software is incompatible with the structure of the community in ways that cause massive human suffering no matter how careful you are. The software needs fixing before moderation can become workable, and until then no possible moderation policy will be able to strike a balance in this dilemma. It works on other forums because they very very rarely form the kind of deep, personal bond that is common here.