Bright House networks has apperantly decided that they do not need to give their customers access to their routers. The routers have a randomized access password, so no documentation has it, and bright house does not want to give it to me.
I have a program that apperantly can't get through, and I need to open the relevant port manually to see if that's the problem. (and if so change the port the program uses to some obscure high number so I can safely open it) But I cannot do that because I can't get the password.
The most depressing part is that it sounds like I know a whole lot more about networking than the guy I had on the phone does. I've spoken to a manager before and got it in the past, but they've recently changed the router after it malfunctioned, and it really annoys me to have to jump through all those hoops again to get something I should have as a matter of course.
I could always buy my own router,, but even if I did that I would still need access to theirs to shut the damn router function off because it's also the modem.
EDIT: It seems that it is not because they did not want to give it to me, but more that they could not get it. Apparently the device is malfunctioning, they cannot retrieve a password from it, it also is not accepting any passwords, including what the tech referred to as a kind of backdoor. The device is functional, but is denying all access attempts to it's settings even after being reset. They are coming to replace it in 2 days. Still a bit of an annoyance because the first tech should have saw that and reported it instead of... whatever the hell it was they did do.