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Author Topic: Bugtracker: How does it work?  (Read 1146 times)

martinuzz

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Bugtracker: How does it work?
« on: April 05, 2010, 04:06:19 am »
Okay, I signed up to the bugtracker..

But how is this intended to work? Should we no longer post bugs in the bug report section?
Can you write a tutorial for the bug tracker?
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Urist McDepravity

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Re: Bugtracker: How does it work?
« Reply #1 on: April 05, 2010, 06:51:46 am »
I moved all my bug reports from forums to the tracker, but clarification from Toady would be nice to have.
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freeze

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Re: Bugtracker: How does it work?
« Reply #2 on: April 05, 2010, 06:58:58 am »
No need to clog up the bugtracker imo. I'll post reports in the forums and let superusers decide what gets posted on mantis.
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dorf

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Re: Bugtracker: How does it work?
« Reply #3 on: April 05, 2010, 07:51:55 am »
Quote from: DF Bug Reports board
We are moving over to the bug tracker now, so please post any new reports there.  When you create an account, there is a confirmation email, and it isn't very clear about that fact, so please check your email once you register.

Before creating a new bug report, please search the bug tracker first to see if the bug was already reported.

EDIT: steps on how to report a bug/annoyance/feature/irregularity:
Log in,
(optional) create a profile in My Account -> Profile
click on Report Issue,
enter required data.

I don't know.. It's pretty straight-forward. Do you need help with something specific?



« Last Edit: April 05, 2010, 08:00:44 am by dorf »
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snooptodd

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Re: Bugtracker: How does it work?
« Reply #4 on: April 05, 2010, 09:31:48 am »
Quote from: freeze on April 05, 2010, 06:58:58 am
No need to clog up the bugtracker imo. I'll post reports in the forums and let superusers decide what gets posted on mantis.
I think this goes against the point of a bug tracker. Use it. They are much better than forums for tracking a bug. And expecting someone else to enter bugs for u is kinda lazy (you did all the work already).
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46852

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Re: Bugtracker: How does it work?
« Reply #5 on: April 13, 2010, 08:17:40 am »
Pretty please, everyone who uses the bug tracker, take some time to browse/search through the bugs already entered into the tracker to make sure you're not just reporting a bug that's already there. I just hate to see Footkerchief and Toady waste their precioussss time on duplicate reports :(

And also take time when you report a bug and be as precise as you can in detailing the bug you've found. Remember to make sure the bug exists in the current release too if you've encountered it in some earlier release!
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Thoranius

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Re: Bugtracker: How does it work?
« Reply #6 on: April 15, 2010, 12:16:53 pm »
I think there's a bug with the bug tracker, I signed up and made a post there, no problem. But my connection decided to drop on me and I was logged out of the site before I could finish up and set my password. Now when I try to reenter the site, I cannot log in without a password, cannot re-create the account because the name is already in use, and the forgot password part doesn't seem to like me very much, even after entering the appropriate username/email for confirmation, over 24 hours and not so much as an automated response.

Unless it doesn't do automated responses, and Toady has to handle all the mixups like mine personally on the password recovery part of Bugtracker? If so, I apologize for getting aggravated  ;D
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monk12

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Re: Bugtracker: How does it work?
« Reply #7 on: April 15, 2010, 12:36:58 pm »
I've been mucking around the forums to see whether anyone else has been talking about my bug before checking the bug tracker. If it isn't there or I can't find it, I add it. Although official forum/tracker protocol would be nice.
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Satarus

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Re: Bugtracker: How does it work?
« Reply #8 on: April 15, 2010, 02:29:16 pm »
Don't forget to see if someone else has already reported the bug before you report it.
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PencilinHand

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Re: Bugtracker: How does it work?
« Reply #9 on: April 15, 2010, 03:47:10 pm »
There are some pretty powerful search features and a tag system.  A little work will save a lot of trouble.

Quote from: Thoranius on April 15, 2010, 12:16:53 pm
I think there's a bug with the bug tracker, I signed up and made a post there, no problem. But my connection decided to drop on me and I was logged out of the site before I could finish up and set my password. Now when I try to reenter the site, I cannot log in without a password, cannot re-create the account because the name is already in use, and the forgot password part doesn't seem to like me very much, even after entering the appropriate username/email for confirmation, over 24 hours and not so much as an automated response.

Unless it doesn't do automated responses, and Toady has to handle all the mixups like mine personally on the password recovery part of Bugtracker? If so, I apologize for getting aggravated  ;D

The bug tracker has a somewhat short session timer.  Meaning that if you don't refresh the page or otherwise interact with the site it will not accept it and you will lose whatever you were working on.  Typing isn't enough to maintain your session, which is annoying, so preview your work often if you can and do what typing you can off site and copy/past as much as you can before you start to enter it or report a bug.
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Greiger

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Re: Bugtracker: How does it work?
« Reply #10 on: April 15, 2010, 04:08:12 pm »
I like the bug tracker.  I just wish it was a little easier to add a save or something like that to.  Right now I have to stick a link in the description to the file on DFFD.

It would be nice to be able to add a file to somebody else's report too.  Like if they have the same issue you do, but they don't have a save and you do, you could upload the save instead of sticking a link in a comment and hoping it gets looked at.
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cameroon

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Re: Bugtracker: How does it work?
« Reply #11 on: April 15, 2010, 04:14:59 pm »
I like the bug tracker, I just wish there was a way to filter out duplicates. Something like the "Hide Status" filter you can apply - "Hide Resolution: duplicate" would be awesome given how many of those there are.
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Footkerchief

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Re: Bugtracker: How does it work?
« Reply #12 on: April 15, 2010, 05:20:02 pm »
Quote from: Thoranius on April 15, 2010, 12:16:53 pm
I think there's a bug with the bug tracker, I signed up and made a post there, no problem. But my connection decided to drop on me and I was logged out of the site before I could finish up and set my password. Now when I try to reenter the site, I cannot log in without a password, cannot re-create the account because the name is already in use, and the forgot password part doesn't seem to like me very much, even after entering the appropriate username/email for confirmation, over 24 hours and not so much as an automated response.

Unless it doesn't do automated responses, and Toady has to handle all the mixups like mine personally on the password recovery part of Bugtracker? If so, I apologize for getting aggravated  ;D

The automatic password reset is messed up for some reason.  PM Baughn about it.

Quote from: cameroon on April 15, 2010, 04:14:59 pm
I like the bug tracker, I just wish there was a way to filter out duplicates. Something like the "Hide Status" filter you can apply - "Hide Resolution: duplicate" would be awesome given how many of those there are.

You can do this by hitting the "Advanced Filters" button on the search page, which lets you select precisely which statuses should be hidden (hold down Ctrl to select multiple ones).
« Last Edit: April 15, 2010, 05:24:11 pm by Footkerchief »
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bombcar

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Re: Bugtracker: How does it work?
« Reply #13 on: April 15, 2010, 05:40:37 pm »
https://developer.mozilla.org/en/Bug_writing_guidelines

These are the bug reporting guidelines for Firefox, but they apply to any software.

The most important thing you can find that helps the developers 1000% is reproducibility. If you can make the bug happen every time, it's already almost solved.
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Thoranius

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Re: Bugtracker: How does it work?
« Reply #14 on: April 15, 2010, 07:19:36 pm »
The logging out/in issue isn't a problem, since I can't log in in the first place. I could live with an idle log-out issue, the hard part is normally getting me to stop typing  ;)
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