I just get bothered with the RROD getting so much attention. Its not /that/ bad and the customer service is rather good.
It is not
that bad?
You kidding me? WHen you buy a several hundred dollar product and then it stops working until sent in and fixed, sometimes
multiple times a year- and a seemingly majority of product owners suffer from the problem-
That is bad. That is horrible.
Just like when your product decides to cease working online,
and even offline for some games for a seemingly majority of your users-
That is bad. That is horrible.
Sony F'd up big with this problem. Being a self proclaimed not-fanboy I will be first in line to say this is
bad business and Sony deserves all the flames the haters throw their way.
But that brings me to my next point: This is the first 'big problem' I have heard of with the ps3. The fact that xbox owners have been sporadically fighting
similar worse problems for years, often more than once per user, thats just ridiculous. I say worse since the problem cannot be fixed remotely and requires actually shipping your system back- now I am completely aware we do not know the extend of this ps3 problem and in the end it may prove much worse than its made out to be, but for now I am going under the assumption this
one time incident will be remotely fixed within a matter of days.
Gosh... if I could start a company and sell a low-end, breakdown-prone piece of hardware but back it with great customer service and get the same blind loyalty as microsoft does with the xbox.... wow... I'd be rich. Any time you have your own victim customers defending your company from its hardware problems you are in a
win situation