So I went to the Rammstein concert yesterday, and throughout the absolute mess that that day ended up being, there was a little shining point of light (above and beyond The Lads rocking out for two hours). This will be packaged in with some ranting because what a diddly-doo-dang day.
When trying to meet up with the people I was supposed to be going to the concert with, I had to take an alternative bus because they didn't think to ask if I wanted to ride along with them (despite staying in the same hotel even) until it was too late and everything was booked. I told them I'd likely be arriving a bit early, and that we could just meet up when they got there.
The bus was a bit late, but I still ended up getting there about twenty minutes before they were supposed to be there. But the cell network was being fucky, so they didn't get the message until about 6 minutes after their arranged arrival time, at which point I was informed that they'd already sat down at a restaurant and were waiting for their food.
I broke off my city-exploring walkabout and headed over to where they were, arriving at the bustling locale after their first round of drinks had been demolished and they were already well into waiting for their food. I figured I'd just have something to drink and not order food, since that would likely just lock us all down (if they bothered to wait for me, that is).
It was still about 15 minutes before I got noticed by anyone, and the poor girl who came over to handle my order was clearly absolutely overwhelmed and also deeply uncomfortable with English (she put in a valiant effort though, even making smalltalk despite the difficulty), but eventually I managed to put in an order for a beer. A while later she came back with a menu, despite my not wanting/asking for one, which I perused because I had nothing better to do (3 of the 4 other people at the table were speaking Polish, the 4th was busy staring at the wall. He's also a twat, so I didn't feel particularly inclined to make an effort to engage him in conversation).
Apparently, the restaurant hadn't even heard about the Rammstein concert until this horde of metalheads and foreigners descended upon the city and filled up every establishment... To say they were woefully unprepared would be an understatement.
20-25 minutes after ordering the beer, the waitress saw me holding the menu she'd given me and asked if I was ready to order. I said I was just waiting on my beer, at which point she said "Oh!" and started explaining that they were having difficulties with beer right now because they'd run out of beer glasses, and that her manager had told her to apologize to the customers for the inconvenience but she was having a hard time keeping track of who she'd apologized to already.
I got my beer a short while later, in a not-for-beer glass, and we all just sat there for a while trying to enjoy ourselves despite everyone at the table being a dick (I'll not excuse myself from that distinction, because while I do make an effort towards non-dickishness, I do have my limits). Eventually the time came to move on, and we tried to pay. The waitress asked if we were paying together or separately, we said separately, and she disappeared.
Much, much later, she showed up again (looking even more frazzled than before) and explained in Polish that she was new there and wasn't able to split the bill, and that the manager was needed to do it. The problem was, he was apparently nowhere to be found. She apologized for the wait and went back to looking for the elusive fellow.
She eventually managed to dig the manager out from wherever he'd been seeking refuge from the storm, and we lined up to pay with the manager working the orders and billing screen while she tried to learn what he was doing and also handling the change. I was last in line and only had the one beer to pay for, so I handed over cash and she gave me my change back (another task which she was obviously not very experienced with, but was trying very hard to keep up appearances). I handed some of it back as a tip (only 5 zlotys, but for a 12 zl beer it was significant percentage-wise) and told her she was doing really well.
The poor thing looked like she was about to start crying and thanked me profusely. And thinking that I might have helped make what was probably a really shitty day a bit better makes me happy.