Oh God, my sides hurt...was talking to an agent today who had had the misfortune of talking to one of the least-intelligent and least-skillled people we have around here, and I saved her from being given horrifically bad instructions that would have probably led to her computer being hosed. This led to us talking about the problem of it being somewhat a crapshoot as far as what level of competency you'll get when you contact us, and how to solve that problem.
Her: "Oh! Hey, I know...maybe they arrange you guys in tiers, and the easiest stuff goes to the least-skilled people and you could be like the next tier up."
Me: ".....umm...that's kind of how it already is. And yeah, I'm a senior tier technician." I'm grinning and trying not to laugh or make her feel bad, because she's genuinely trying to be helpful.
Her: "Oh. Okay.....Ooh, okay then how about when the unskilled people get something and they don't know how to fix it, they could transfer them to the next tier up?"
Me: <awkward silence>
Her: "They already do that, huh?"
Me: "Yup."
Her: "Well, FUCK. You're on your own, then."
HOWLS of laughter. Feels good man.
Back when I worked at subway, I put marinara sauce on my sub. They don't have that sauce up front; it's for the meatballs. I can't exactly ask for them to go in the back and open a package either, so after I quit, I couldn't quite make my perfect sandwich anymore...
...until I noticed today they now offer barbecue sauce, which is a more than adequate substitute~
....you can't just say, "Hey, can I get some meatball sauce on my sub?" Cause the meatballs are right there in front of you. With sauce.