Wow, I really shouldn't read things and form opinions at 4 in the morning...
Looking at it in the cold light of day (and, indeed, listening now to that small niggling voice of doubt that I was too tired to notice earlier today), taken as anything except a set of guidelines, they're way too vague.
For example, "Gamers shall have the right to expect meaningful updates after a game’s release."
What is a meaningful update? What if (hypothetical situation) the game is entirely finished, completely bug-free, has all the content anyone could ever want, and does not require updates? Should we, as gamers, expect a meaningful and possibly game-breaking update?
Regarding returns for a non-working game: I buy most of my games from EB Games, because they have a satisfaction guarantee. If you don't like the game or it doesn't work, you can return it within 30 days for a full refund. Now, this is a solution at a store level, rather than a developer/publisher level. If more stores in general had a rule like this, everything would be better, but it's a retailer's decision, not a publisher's. It would be like returning your bananas to the farmer because they're incompatible with your stomach (over/underripe).
"Gamers shall have the right to demand that games be released in a finished state."
What is a finished state? Does that mean bug-free, or containing all content? If so, it defeats the purpose of the right directly below it... it means that as gamers, we demand a finished product, and then demand updates for it. It makes us sound like whinging little fucktards who want MOAR MOAR MOAR!!!!!!
Is this what Stardock considers gamers, as a whole, to be? I certainly hope not, but they seem to be implying it.
It is also, as many people have noted, quite hypocritical of Stardock, as their games certainly do not display these ethics.