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Author Topic: A problem with ESO, or rather one of its products.  (Read 2841 times)

martinuzz

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Re: A problem with ESO, or rather one of its products.
« Reply #15 on: April 13, 2021, 03:33:03 am »

8 days isn't that long a response time for a game with so many players. Support teams are only human after all, they can only read and reply to so many tickets per day.
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http://www.bay12forums.com/smf/index.php?topic=73719.msg1830479#msg1830479

EuchreJack

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Re: A problem with ESO, or rather one of its products.
« Reply #16 on: April 13, 2021, 11:11:23 am »

8 days isn't that long a response time for a game with so many players. Support teams are only human after all, they can only read and reply to so many tickets per day.

That was one of my points.  :P

Also squeaky wheel getting the grease, and curiosity about whether my advice helped in any way.

Chiefwaffles

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Re: A problem with ESO, or rather one of its products.
« Reply #17 on: April 13, 2021, 02:50:11 pm »

Just as a note for the future, be extremely careful with disputing credit card charges. Most companies will go scorched earth if you do it to them. Like, "immediately delete your account and everything in it" scorched earth. It is the nuclear option and you do not want to take it unless you have nothing else to lose.
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EuchreJack

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Re: A problem with ESO, or rather one of its products.
« Reply #18 on: April 13, 2021, 11:19:35 pm »

From the looks of things, posting here helped, as it seems Evil Customer Support frequents these forums.  :P

But seriously, complaining about not hearing a response in 2 days...was a bit premature.  Glad that everything worked out so well!

You can also see why I avoid any games with the word "Subscription" in it.  I believe in buying games, not renting them.
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