Ask what the problem is, and if we can help. While doing so, avoid looking harmless, in case the helping involves harm.
Also, address the question to Iseng'ela. We may work for Eiwhyl, but that doesn't mean we're obliged to work for her alone. And it's Iseng'ela is the one with a problem. If we ask Eiwhyl, she might refuse to tell us and we're out on a gig.
"What problem? Maybe I help? Protect?" you ask Iseng'ela, raising your claw to make a slashing motion, hoping it will help get your point across.
She looks surprised, as if she just now registered you're there. But a moment later she's close to you, kneeling in front of you, pleading.
"Please! I need a place to stay-""No." Eiwhyl refuses firmly.
"I've got nowhere else to go!" Iseng'ela says turning her head to look up at Eiwhyl.
"No. If you want somewhere to go then go back to your apartment.""But I told you, Graad is the one paying for that apartment, he'll know-""I don't care. It's not my problem.""You can't just leave me out there to- they're looking for me, they're-""Look! I helped you! gave you a chance! And when that asshole came you and fed you his lies, I warned you about what you were getting into. I warned and you didn't listen! I told you! But you didn't listen, you were stuck in your little dream world! The fact is, you're the one who put yourself into this mess and I'm not letting you drag me in it as well."Iseng'ela looks up at Eiwhyl for several seconds but it's obvious she won't budge. So she turns to look at you.
"Please." she whispers, looking at you with wet eyes.
You can't think of any place you could let her stay in at the moment. Maybe the tunnels? She could crawl to one of the places that are somewhat warm.
"Who searching for you? Why searching for you?" you ask, still trying to understand the situation.
That question brings a mix of fear and awkwardness: she looks down, fidgeting as she answers you.
"Graad and his friends, they're searching because I... he- he told me I had what it takes. He told me it was a dancer job-"Eiwhyl snorts derisively.
"It was good money!" Iseng'ela protests.
"... and he said he'd help me out because he..." she adds more quietly.
"I danced for a while and it was good, up on the stage, he cheered me on, he took me places, he even got me the apartment... But then one day he... asked me to do some things for him and I... I said I didn't feel comfortable doing that, but he said it was just a one time thing, helping some friends, so I thought, it was just this once so it wasn't that bad, right?"Eiwhyl shakes her head while looking at the two of you, though Iseng'ela has her back turned on her. After a short pause she continues speaking, now with more urgency.
"But it didn't stop. After that he asked for more and more and I- After a while I stopped dancing, he made me... work in the back room, serving their 'special clients'. And then, one night, Graad, he had an argument with one of them and he- he- oh, heavens, he killed a man!" she exclaims.
"I panicked, I couldn't take that, and he screamed, he said he'd kill me if I didn't come back right away, but I- he's going to kill me, I can't go back there, I can't, I can't!"She hides her face behind her hands and breaks down into sobbing. Eiwhyl gives you an inpatient look, as if she can't wait to throw her out and your questions are delaying her.