It's your big day; you've finally gotten past the pesky basic training and are now moving into production floor, where you finally get to take calls! Yay.
You've always thought yourself as a mildly-savvy tech person, that's why you asked for a tech support assignment during the hiring process, and boom, you got yourself into the
Costcam account, where you troubleshoot for internet service exclusively, although your company supports Phone, Internet and Cable TV services as well.
You were given three pieces of advice; the first of which is to never over-extend your help, the second of which is not to panic, and the third is to keep fighting. Generic advice. But you're tech support, why are you not supposed to extend your help, you wondered.
"Oh well, that's just gonna have to stay in the backburner for now," you mutter to yourself.
You also fashioned yourself as a 'scientific mystic,' and while derided from your more logical peers, you feel that there is indeed an existence of a god who prefers to make people miserable on his own whims, at the most opportune moments. So you religiously carry a pair of 2d6, and roll it absentmindedly on the floor just outside of the building.
Snake eyes.
Shit, you think to yourself. Today's not going to be a great day. You steel yourself and proceed up the heavily-laboured elevators that have been ascending and descending for hours during the Call Center's 11-year occupation in that building.
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Ascending into the place they call the 'production floor,' you finally enter the premises and are greeted with a big door telling you to speak completely in English or else, penalties would be doled out, and that your calls and workflow would be monitored and fraud is discouraged and immediately for termination. It also tells you to deposit your gear.
But we don't know what you have, aside from these ones:
- A miserable outlook on your first day as a glorified nanny for kindergarten children
- A pair of magical 2d6.
- A note you swear you didn't write: Rolling low numbers will flub any of your actions. Aim high!
So, who are you, what else do you have on your inventory, and why have you exactly come to work as a Tech Support under this company?