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[Transcendant]

Bought a physical disk today for SCII LotV.

It won't work. All it does it open a little download bar that refuses to move. It says Starting Battle.net.... It then does nothing, except it seems to have damaged my SCII Wings of Liberty and Heart of the Swarm Expansions so those aren't playable either....

I can't play my new game expansion. It looks like it messed up with old ones, and I'm out $42.99.

Ideas, please?

Thank you.

[wierd]

It wants to make sure battle.net is up to date. The actual installer leverages battle.net as a torrent tracker, among other things. It uses it to distribute patches, and even full downloads for people who buy digital only copies.

Allow it to do the update.  The game installer will fire afterwards.

It screwed up your other bnet hosted games because bnet is basically the copy protection mechanism.

[Transcendant]

I will attempt to try and get it to work by doing some kind of update (assuming the game itself will start). It said something about damage and running a program to fix it.

[wierd]

Pull the bnet client installer for SCII, and install that.

https://us.battle.net/account/download

After that, it should scan for games.  It uses torrent technology, so corrupted filed will have the corrupted bits fixed, rather than downloading whole new copies.

[Transcendant]

! "Your StarCraft II installation is damaged.

Would you like to run Battle.net Desktop Application to repair the Problem

Repair, Close

Choose Repair.... Nothing.

I do have all copies of SCII on hard disk, Wings of Liberty, Heart of the Swarm, and Legacy of the Void (that I just got). Here's hoping something can help, and thank you for your tips. I appreciate it.

P.S. The website download you sent doesn't seem to be doing anything different, oddly enough. (Not your fault, but frustrating of course). It just gives the same "Starting Battle.net" gray box.... Loading bar that never loads.

P.P.S. Would uninstalling the whole thing and reinstalling work if I had to, and if so, would this kill all my progress?

[wierd]

Iirc, save games are saved in your my documents folder.

You can try uninstalling battle.net and reinstalling it.  Bnet is not blocked by the windows firewall is it?

[Transcendant]

It asked if starcraft could make changes and I said yes, of course.

It says in the installation is damaged. I don't know if that helps.

I do hope it's cool with my games being saved in my documents.

Hoping I don't have to do full reinstall, because I know some of my arcade game progress is going to be wiped if I do.

SCII itself won't run, but I see B net running.... despite that little gray box....

[wierd]

see if you can get into the battle.net main window.  iirc, there is an option to check file integrity in there somewhere.

https://us.battle.net/support/en/article/6572

[Transcendant]

Scanning gratefully. Fingers crossed. Thank you. Here's hoping.

[Transcendant]

Welp, I did the scan thing under options (thanks for letting me know about that). It said no repair was necessary.

It still won't run the game, says it's damaged and asks if I want Battle.net desktop application to repair the problem....

It then does nothing and won't open the game....

[wierd]

i bet the problem is battle.net itself.

close it, and stop the service.  uninstall it.  reinstall using the download from thier site.

[Transcendant]

Not sure I did this right, because....

Overall, I uninstalled battle.net and reinstalled it but it doesn't seem to be doing much. Crap. The game itself still won't start and says its damanged. Scanning won't fix it. This is a new problem as of today....

I can't have somehow screwed this up forever can I? There's gotta be a way to uninstall this thing at worst and reinstall from the disks?

[martinuzz]

Have you tried contacting customer support?

[Transcendant]

I have not called customer support but I'd like to. I've never done that before with blizzard. I bet they have something you can type in. Maybe an email or some sort of online box you can use to type in things.


Update: I uninstalled and reinstalled the original game (Wings of Liberty) and the expansion (Heart of the Swarm). Still says bad things and that my installation is damaged. Crap. I have physical copies of all three games including the boxes and discs. No luck, but it worked before I bought Legacy of the Void.

I'm not even sure where to go for help.

[Truean]

Questions:

Are you running Windows 7, 8, or 10?

Are you using a 64 or 32 bit system?

If you do not know, they your system requirements can be displayed in different ways depending on what you're running, like the "computer" screen that displays your drives and the "system properties" tab. Assuming you're on 7. 8 is a little different and I won't touch 10 unless I'm forced to.

Sounds like you've got two problems. The first one is getting your game to work and if it's windows 7, which I'm guessing it is, then your problem is this mess right here: http://us.battle.net/forums/en/sc2/topic/20749857180