Yes and no.
Most people are not going to be Mamabear Karens. (though the US tends to... Select for... that archetype.) Most people will respond positively to a calm and polite "The common cold and the sniffles are usually the result of a viral infection, which antibiotics are ineffective against. The best remedy for a viral infection is to support the body's natural immune health; so get your little man plenty of rest, lots of water, and if the need arises, a mild fever reducer, like tylenol" type statement.
It's the belligerent Dr Google types, who are IN-SENSED that you would DARE suggest that THEIR CHILD should not get IMMEDIATELY PRESCRIBED THE HARDEST HITTING ANTIBIOTICS OUT THERE, because it COULD BE CORONA, that are the biggest issue.
Nothing short of the doctor going "No, your child does not need that, get out." will satisfy that type. They will just continue to hang around like a cloying stench of festering feces from a medical dumpster, until that happens-- Often getting more and more angry-- and the PR hit the facility gets from that could very well cost you your job, as a subordinate. It's a special condition, that sadly, is getting more and more prevalent. As much as I would enjoy giving that woman a huge vial of vanco, and suggesting that she take some herself, it would be both outside my scope of practice (too far down to prescribe anything anyway), and the child does not deserve the potential case of c-diff from having all the other bacteria in their body nuked from fucking orbit from that shit. Mommy? Oh-- she DESERVE to suffer large on the toilet with diarrhea for days on end. The kid is just a bystander that did not get to choose who its mother was.
The point here, is that you end up in a "Damned if do, damned if dont" scenario when this happens.
Ignore the screeching petulance of the woman-- Get fired.
Call the attending physician in to tell the woman everything you just did, and tell her to get lost-- Get scolded.
Getting scolded is the lesser harm to yourself. Thats why it happens.
and-- NINJA.
So, basically, the guy is just inept about handling simple paperwork and clerical activities? Fuck-- I would suggest that I could totally do that job if you would hire me-- but that would require me to leave my cooshy gig, and travel overseas, and run the international visa bullshit gambit.
Also, probably lack essential paper credentials.
(Seriously, I help with getting paperwork sorted with my nurses pretty regularly.)