Set up a new customer 2 weeks ago. They just cancelled.
I was told that, among the reasons they cancelled was the owner didn't appreciate my input on their personnel issues. Fair.
Then again, when _every single person at the business points to one individual as the reason everything is fucked up_ I tend to communicate that to the powers that be.
I even sat in a 45 minute meeting with the owner and said things like "I don't want to overstep my bounds here but...." The owner even said they appreciated what they were hearing and wanted my perspective.
The person in question actively sabotaged our implementation the first day we were there by going to his immediate supervisors and strenuously advocating for abandoning ship.
They also are the most senior employee there and have a personal relationship with the owner going back to before high school.
I'm just frustrated because I *hate* when people say one thing but think another. I didn't get the impression when talking to the owner he had any problems with what they were hearing. But I guess that's the lesson: never say anything you don't need to.
Oh and top of that they said the training went too fast and no one paid attention. Lol.
Whatever though. The software system they were getting away from is closing down in October, so they have like a month and a half to find something new. Good luck to them. Meanwhile, that's a a week and change of my life I don't get back. But at least I got a hat out of it.
It sucks and I'm working through my own feelings and responsibilities on this one. But at the end of the day, I don't think I me saying less would have salvaged this relationship.