2 of my 3 teammates called in sick today too!
Man I'm just so annoyed with work right now. Got a pain in the ass customer I've spent god knows how many hours working with since like September of last year. Just a mistake all around this one but we're committed to it, so *I'm* committed to it. So it's been daily email chains with their CPA trying to reconcile all of '22s business to the tune of millions of dollars. One person at the business of two people is entering data on sales, payments, all this jazz, to the level best of her ability and she's making tons of mistakes. Which the CPA then picks up. And asks me to fix. Fixing involves regenerating the accounting, which up until this customer I've only done a couple times and was generally told "You should never do this except when absolutely necessary." I've done it over 100 times now, as the CPA keeps finding more problems (because she wasn't present when they started using our software to, ya know, help configure anything) and turning to me to both identify where the thing is, possibly what it means (how the fuck can I know that, I don't work at their business!) and provide the data changes so it's accurate. I don't know why you have no record of a bank deposit that someone entered into our software but isn't in your Quickbooks. Ask the goddamn client! I don't know what a PAC Fee is or how it should be recognized from an accounting perspective, ask the goddamn client! I don't know when a $9,565.37 check was supposed to be entered, ask the goddamn client!
We're still trying to reconcile FEBRUARY.
Did I mention she's in her 60s and an Asian immigrant, so her English both written and spoken is.....challenging at times? I feel like I'm constantly being yelled at by an Asian grandmother because we're both utterly frustrated trying to support a business that, in all likelihood, may not be here in a year if the owner succumbs to not one but two kinds of stage 4 cancer.
So I go from responding to that, multiple times a day, to sitting in higher leveling meetings where I have to provide technical expertise to clients while my boss basically agrees to work in the name of keeping the customer happy, then turns to me and goes "So how are we going to do that?" Guess who signed the previous PITA client I just mentioned!
Stepping out of a grunt role into middle management was going to be a challenge, I knew that. But right now I feel just as maxed out as back when I was shouldering the lion's share of our tech support contacts and effort. Now half my day is dealing with PITA clients no one else wants to handle, directing traffic that still comes to me to other people and getting to watch another freight train coming down the tracks and going "This is a bad idea, why are we doing this."