Hello, this is my first post in this forum and I have made my account specificaly for this reason: To tell you my last days on the that which sleeps forums and ask some questions for those who can still visit there.
But first let me tell you a bit so you get some context:
I have been posting in the TWS forum under the same name, so the beta backers will recognize me. I have been registered there for about 9 months, with multiple postings a day. Until yesterday I think I was in the top 10 numbers of posts, more than Fenicks and some of the mods. So I think itīs clear that I was/am interested in the game.
I preodered the game for 50 dollars back then when they stoped giving infos to the public, because I couldnīt stop my curiosity and believed a beta would be inbound for the end of 2015. I did not kickstart, but preorder, so formaly speaking I could demand my money back, but this isnīt an option because the transaction is more than 180 days back and paypal wouldnīt let me charge it back themself and I donīt think the developers are willing to pay anything back. My loss, but one I was willing to take if the project would fail in a normal way. Thatīs not why I am here.
The reason I am here is that I was permanently banned from the forum yesterday without any direct warning.
What happened? I will try to tell it as objectively as I can.
As you are all probably aware from this thread Josh stoped posting a long while back. A few months ago Fen started to communicate with us, and I hoped things would improve. When the screenshots came I was optimistic for a week or two.
But then Fen would repedetly promise to get into contact with Josh but refused to share any information. The way he worded things made it seem like Josh didnīt share any infos with him that he could then give us in the first place.
Then in the last week Fen promised to meet up with Josh after Josh moved back to near his home. That meeting was pushed to the weekend, and then to this wednessday.
Then the unthinkable happened: Fen announced the cancelation of the meeting with:
"POSTPONED: HAR HAR HAR"
I and others at first believed this to be a joke because it was immediately followed by a joke about how Josh is an abusive husband but Fen stays with him because of how nice he is when others arenīt around (explaining it would need more context, just believe me it was supposed to be funny). No further explanation was offered.
This offended a few members of the forum, including me. I answered that I couldnīt understand how he could troll those few that remained until now. I have used some swearwords for emphasis, but never used an insult towards a person. Nya, the main mod of the forum, explicitly stated that he had no problem with the post (though Nya, the strongest supporter of the game, was offended enough himself by the message to step down from his moderation post).
Shortly after that Fen posted a number of postes in which he stated that we canīt expect him to know more about the game since he hasnīt seen anything himself for over a year, that he isnīt obliged to give us a day by day update, that he IS annoyed by some people on the forum more than by Josh (though he would still buy us a beer), and that he was waiting for my answer specifically while he was still angry. This was shortly after he completely purged the public and backer forums.
I gave my answer: I told him that he didnīt give day by day updates, just told us everyday that there arenīt any updates. I told him that his actions even caused Nya, who spend a lot more time on the forums than Fen and more money than any other backer (except maybe one backer who backed with 3000), to turn down his post.
And I said what probably led to my ban: I told him that yes, we can expect him to know more about the game which is developed by a company of two people which he is one from (but that hey, I understand that itīs hard to keep an overview on who does what in such a big company). I guess he took that second part personaly.
I wrote that post while being seriously pissed on how he treated the few of us that remained and kept loyal. Next time I tried to log in I was told that my account had been permanently baned without any further explanation being offered.
Again: I was baned for this permanently and without any prior warning The last one to be ban permanently was Vordrak after very extensive warnings for far worse behavior.
So now everyone here can judge for themself if that is how you deal with customers.
Since yesterday I have tried to contact the developers via email, in which I even apologized for any perceived insults and asked for either a reactivation of my account or giving me my money back, as I canīt receive any beta without my account even if it should eventually release and I view that as a termination/violation of contract (again: preorder, not backer) if this status should remain. I would even be satisfied with a read only permission. I am however not sure anyone reads those mails anymore. I have also filled in a refund request via paypal, which wonīt happen if KDG doesnīt agree because of the 180 days rule.
So now that I have told my story I would like to ask someone who is still in the forums over there some questions:
Who did ban me? I assume Fenicks but I canīt tell for sure.
Did that person state any reason for my ban or was I jsut gone from one moment to the next?
How did the people over there react to this? Was I the evil guy or was there any protest (I am mostly interested in Nyas opinion, as I value him as a neutral force)?
Did the banner state if there was any way to unban me? Or if I would receive any beta in another way should the ban remain?
Could you please ask Fen if he could consider giving me at least my reading abilities back if he doesnīt want to deal with me anymore? Of course I would cancel the chargeback attempt then, though I assume they donīt care about that anyway.
I would be very thankfull for any answers at all.
Edit: Paypal has closed my chareback attempt so there is no way for me to get my way back but to sue, which I am not going to do over 50 dollars on another continent.
Note: This is a very abriged summary of the events since those involved dozens or hundrets of posts. If anyone from there feels like I left something important out they are free to quote me from there to paint whatever they think is a more accurate picture.