ZOS is now a strong contender for 'most incompetent customer service ever'. Earlier today, they banned accounts implicated with the duping bug (the one they've known about since beta), but also apparently banned lots of possibly innocent accounts in the process. The forums exploded instantly, but it was a few hours before we got any official statement, and that was simply instructions on how to appeal a ban. Then they started banning accounts from the forums as well (forums can still be read without logging in). Those who have had any response from CS were told that they have no flags on their account, and that they should contact a different department via e-mail rather than the ticketing system. All of this is happening just in time for Easter weekend, so you have maximum irritation for legit players, and a minimum of CS reps working.
To make matters worse, since they require payment information before activating the 30 free days, anyone who paid with debit has already paid for their second month, despite the game only being two weeks old. Those who did this and were also banned have not received any indication that they'd be refunded for that second month. People are already challenging these charges with their banks.
As for the dupe bug, reportedly it's been fixed by removing functionality from the game. Meanwhile, there's a ludicrous problem with botters and gold spammers, yet there's been no statement or action by ZOS.
As much as I like the game itself, I find it hard to pay a monthly fee for a game that has CS quality on par with, or worse than, f2p games.