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Author Topic: Internet Problems  (Read 1535 times)

Vlad

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Internet Problems
« on: May 11, 2013, 02:53:25 pm »

I recently just got DSL from a company called "Litewire". I have never heard of them before until I moved out here and they seem to be the best ISP available where I live, which is out in the country so my choices are obviously limited. I was able to play some online games last night with kinda stable latency around 100-200. But now it varies from 100-500+ even going over 1000 sometimes which makes everything unplayable. When I DL things on Steam the rates seem to go up and down from 200+KB/s to around 30KB/s which just makes it take forever to download anything. Of course that could just be Steam being stupid because Bittorrent seems to be more stable hovering around 120-130KB/s

I was thinking that it might be something interfering with the signal to my antenna but I don't think it would fluctuate so badly. Also, instead of a router I have something I've never even seen before. A POE (Power Over Ethernet) thingy. I was able to find the exact one I have on Ebay

http://www.ebay.com/itm/Ubiquiti-POE-Injector-DC-24V-0-5A-/111034267387?nma=true&si=%252F6SycGQCRnqfjnguO0xpvAft3ng%253D&orig_cvip=true&rt=nc&_trksid=p2047675.l2557

I have never seen one of these things before so I don't know how good they are or what they're usually used for. I just want to know if that's the problem because I want to buy a wireless router anyway.

So please give me some answers Bay12  :(
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Akura

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Re: Internet Problems
« Reply #1 on: May 11, 2013, 03:14:08 pm »

A quick look through Google about Litewire, I found some reviews. ...They aren't good. Although I could only see reviews for Wisconsin. Not sure if that's where you live.

So, it's probably a crappy ISP. I can't help you with your PoE idea.
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Vlad

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Re: Internet Problems
« Reply #2 on: May 11, 2013, 03:29:16 pm »

A quick look through Google about Litewire, I found some reviews. ...They aren't good. Although I could only see reviews for Wisconsin. Not sure if that's where you live.

So, it's probably a crappy ISP. I can't help you with your PoE idea.

Yeah they are pretty crappy but I live out in the country so I don't really have much of a choice in the matter. I just got it because I have a friend down my road who has it and he can play multiplayer games. The only other choices we have are Dial-up or Satellite, both of which are probably worse.

I'm gonna monitor my speeds and ping throughout the day so I will see if just slows down during the day. Which would be fine since I have school during the week.

 
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Starver

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Re: Internet Problems
« Reply #3 on: May 11, 2013, 06:35:13 pm »

Without actually looking at the eBay item, the only things I've really used PoE for is external wireless access point hardware.  Only a single Ethernet cable needs to be sent through from the outside, in a suitably weatherproof/wildlifeproof way according to your own local expected conditions, and once safely inside this plugs into a PoE adapter which is like a male/male RJ45 connector with a power input (usually a mains plug/transformer combo leading to a coax power plug).

The PoE, in this case, doesn't do anything 'to' the end device (nor, assuming you've got the adapter plugged the right way round between cables, the computer or other hardware you have at the other end).  If they're using PoE to reduce the cable clutter (or at least set it at the computer desk, where you may have loads of sockets, rather than where the POTS connection is, which may not be so blessed), than you've still got a router.  (Or at least a single-Ethernet-out modem, although I don't see many of those[1].)

And all that's assuming that your "Power over Ethernet" isn't a typo for "Ethernet over Power", which is a different beast altogether... ;)



The standard first question I'd be asking if I knew I was looking at a British internet connection that was playing up is... Are you using microfilters?  You say DSL, of course, rather than ADSL, so I'm not sure exactly if you're set up with same sort of system, but hereabouts ADSL modem/routers plug through a microfilter adapter/thingummy to avoid non-data carrier signals interfering with the modem's reception (and the data-carrier signal leaking onto the voice-phone network).  This can cause problems with data-rate.  Every standard phone needs to be plugged into the standard phone-type socket ('BT' plug, in our jargon... this is doubtless different for you) through the phone-style side of a microfilter and the (single![2]) router is connected via an RJ11[3] into one of the microfilters (whether shared with a phone or not).

Above and beyond that, some home phone extensions have been added beyond the ability to deal with electrical noise adequately.  Or, unfortunately, pass by some noisy power coupling, somewhere along the way.  That latter is harder to work out, but connecting the router (or whatever it is) to different bits of your internal phone system might give you less a noisy extension.  (Really, it should be connected at the "master" socket, or as close to the point the line comes in from outside as possible, but I've no idea if the same sort of system is applicable in your part of the world as mine, so I'll leave that for you to work out.)


I'm sure someone will point out some flaw in my hasty response, though, especially with any inherent geopolitical differences that I'm not taking account of.




[1] Almost universally, these days, British ISPs seem to send out wireless-enabled routers with up to four Ethernet jacks.  In my experience.  YMMV.

[2] There was that time someone had plugged two routers into his single (but split to different extensions) phone line...  And wondered why only one would work at a time, and sometimes neither did...

[3] Is that the standard US phone cable end?  It seems to be so universal, I assume it's a standard from somewhere, just needing different adapters to plug into various other countries' phone-sockets.
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Vlad

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Re: Internet Problems
« Reply #4 on: May 11, 2013, 07:57:47 pm »

Without actually looking at the eBay item, the only things I've really used PoE for is external wireless access point hardware.  Only a single Ethernet cable needs to be sent through from the outside, in a suitably weatherproof/wildlifeproof way according to your own local expected conditions, and once safely inside this plugs into a PoE adapter which is like a male/male RJ45 connector with a power input (usually a mains plug/transformer combo leading to a coax power plug).

The PoE, in this case, doesn't do anything 'to' the end device (nor, assuming you've got the adapter plugged the right way round between cables, the computer or other hardware you have at the other end).  If they're using PoE to reduce the cable clutter (or at least set it at the computer desk, where you may have loads of sockets, rather than where the POTS connection is, which may not be so blessed), than you've still got a router.  (Or at least a single-Ethernet-out modem, although I don't see many of those[1].)

And all that's assuming that your "Power over Ethernet" isn't a typo for "Ethernet over Power", which is a different beast altogether... ;)



The standard first question I'd be asking if I knew I was looking at a British internet connection that was playing up is... Are you using microfilters?  You say DSL, of course, rather than ADSL, so I'm not sure exactly if you're set up with same sort of system, but hereabouts ADSL modem/routers plug through a microfilter adapter/thingummy to avoid non-data carrier signals interfering with the modem's reception (and the data-carrier signal leaking onto the voice-phone network).  This can cause problems with data-rate.  Every standard phone needs to be plugged into the standard phone-type socket ('BT' plug, in our jargon... this is doubtless different for you) through the phone-style side of a microfilter and the (single![2]) router is connected via an RJ11[3] into one of the microfilters (whether shared with a phone or not).

Above and beyond that, some home phone extensions have been added beyond the ability to deal with electrical noise adequately.  Or, unfortunately, pass by some noisy power coupling, somewhere along the way.  That latter is harder to work out, but connecting the router (or whatever it is) to different bits of your internal phone system might give you less a noisy extension.  (Really, it should be connected at the "master" socket, or as close to the point the line comes in from outside as possible, but I've no idea if the same sort of system is applicable in your part of the world as mine, so I'll leave that for you to work out.)


I'm sure someone will point out some flaw in my hasty response, though, especially with any inherent geopolitical differences that I'm not taking account of.




[1] Almost universally, these days, British ISPs seem to send out wireless-enabled routers with up to four Ethernet jacks.  In my experience.  YMMV.

[2] There was that time someone had plugged two routers into his single (but split to different extensions) phone line...  And wondered why only one would work at a time, and sometimes neither did...

[3] Is that the standard US phone cable end?  It seems to be so universal, I assume it's a standard from somewhere, just needing different adapters to plug into various other countries' phone-sockets.

Thanks for the response, but a lot of that just flew over my head as I quickly read it.
I wasn't here for the installation so I followed the wire outside and realized it didn't have a "box" so I finally realized what the point of the PoE was. I also noticed that it is really windy today so that might be the cause of my problems right now, I should go outside more often lol. :P

So I'm just gonna wait and see if it improves at all. If not I'll look into some of the things you said.
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Tellemurius

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Re: Internet Problems
« Reply #5 on: May 11, 2013, 11:18:04 pm »

ugh..... you people....

Ok im taking this over since my last job dealt with wireless ISPs and Starver, good god wall of useless text.

the PoE powers your transmitter equipment outside your house which communicates with the radio towers for your ISP.
You should have that black box thats connected from the wall to your computer, its the power supply for the PoE.
So at this point your network connection problems is either the computer itself or the equipment outside. Your ISP handles your IP addresses and usually
A: setup a static ip to your house, or
b: have some sort of portal login

These types of ISPs though are really anal about customers using their own routers (usually provide jackshit support for setup) but if you want a router in your house you need to contact them to "Bridge" it as their systems only allow one device connected and routers are stupid and will immediately will kick into switch mode leaving one computer working and the rest offline.

So, for right now, you need to contact your ISP so they can test your signal, if they find irregularities with the system they will send a tech out to reconfigure/replace your equipment.


Starver

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Re: Internet Problems
« Reply #6 on: May 12, 2013, 03:26:34 am »

and Starver, good god wall of useless text.
To be fair, it appears I was more accurate than I thought, with mentioning the whole external wireless aerial thing.  Though the microfilters bit was off-track it seems.

However, I'm not used to ISPs servicing homes with wireless[1], so whatever the reason for this over the Wisconsin plains/wherever than a traditionally more reliable copper (or fibre) cable[2], I'll leave that part alone.  My experience with a friend's cable modem (a rough analogue, it appears) was also far less painful than it appears you're getting here (just plugged a router into the cable modem, and that bridged/NATed/whatevered invisibly to the cable modem and thus the ISP, although I've configured Enterprise systems that needed such a setup), so I definitely defer on that grounds too.  I mainly jumped in because it appeared to not be being answered at all (Akura aside).  Situation changed.

* Starver bows out...

[1] Wireless router in the home, yes...  And I've set up point-to-point wireless between buildings to extend a LAN across a canal.

[2] Distance to exchange?
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Tellemurius

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Re: Internet Problems
« Reply #7 on: May 12, 2013, 03:58:59 am »

and Starver, good god wall of useless text.
To be fair, it appears I was more accurate than I thought, with mentioning the whole external wireless aerial thing.  Though the microfilters bit was off-track it seems.

However, I'm not used to ISPs servicing homes with wireless[1], so whatever the reason for this over the Wisconsin plains/wherever than a traditionally more reliable copper (or fibre) cable[2], I'll leave that part alone.  My experience with a friend's cable modem (a rough analogue, it appears) was also far less painful than it appears you're getting here (just plugged a router into the cable modem, and that bridged/NATed/whatevered invisibly to the cable modem and thus the ISP, although I've configured Enterprise systems that needed such a setup), so I definitely defer on that grounds too.  I mainly jumped in because it appeared to not be being answered at all (Akura aside).  Situation changed.

* Starver bows out...

[1] Wireless router in the home, yes...  And I've set up point-to-point wireless between buildings to extend a LAN across a canal.

[2] Distance to exchange?
Yea, a thing about our country is alot of rural lands still do not have telecommunications access, wireless towers and satellites are still highly used and sorta cheaper than laying down cable infrastructure (digging out trenches for laying down lines, building sub stations to power the lines)

fakeedit: im not saying your info is bad but definitely isnt going to help him.

Vlad

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Re: Internet Problems
« Reply #8 on: May 14, 2013, 09:04:45 pm »

My internet has gotten better and I can now game with only a few hitches. It seems to only get bad during certain times of the day due to congestion and sometimes due to other factors such as the weather. My DL speeds are still a bit unstable but at least my ping doesn't shoot up that high anymore.

So it's just my ISP probably has an overloaded infrastructure due to how crappy they are  :P
Hopefully Charter will get out by the end of this year or sometime next year and bring me broadband  :D

But anyway, thanks for trying to help guys.
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andydmoulton

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Re: Internet Problems
« Reply #9 on: May 23, 2013, 06:14:56 am »

My internet has gotten better and I can now game with only a few hitches. It seems to only get bad during certain times of the day due to congestion and sometimes due to other factors such as the weather. My DL speeds are still a bit unstable but at least my ping doesn't shoot up that high anymore.

So it's just my ISP probably has an overloaded infrastructure due to how crappy they are  :P
Hopefully Charter will get out by the end of this year or sometime next year and bring me broadband  :D

But anyway, thanks for trying to help guys.

My ISP provider got better after I scolded their representative over the phone. They sometimes need some voice raising to work better. :)