I've talked to an EA coder while playing a non- EA game who said the higher ups blatantly ignore easy solutions submitted by employees to fix problems with hackers (in the form of video game cheating) in their games because it's 'not important.'
Sounds legitimate... I'm serious too... I believe it...
EA just suck at listening... And don't get me started on their ability to tell the truth:
EA: "Yes SimCity can't be offline, what with all the technical server-side stuff... Seriously... You don't want us to get into it... It'd fly straight over your head...
Customer: "Uh EA... I had a look at the files and yeah this could totally run offline..."
EA: "Umm... Erm... Yes... HEY LOOK DLC!"
The icing on the cake was the post by the COO...
EA: "Many continue to claim the Always-On function in SimCity is a DRM scheme. It’s not. People still want to argue about it. We can’t be any clearer – it’s not. Period."
Customer: "Umm, then why did you feel the need to lie about it in the first place?"
EA: "Well... You see... Stuff... And... That... And... BUY OUR SHINY FREEMIUM CRAP!"
Customer: "Do you even care at all about even PRETENDING you know what you're doing anymore?"
EA: "What are we even doing? I know we're making money off something..."
EA... The company that should have made straws... Because if there's one thing they know how to do it's suck.