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[Tellemurius]

Gentlemen (and women?) of bay12, my company finally rolled out our techhelp website as a resource to us, our customers, and you internet. We are trying to compile all of the guides we can concerning computers, phones, viruses, and other stuff. Im asking you guys to go ahead a view the site for beta testing. Leave some thoughts, questions, and criticisms down below please.

how.pccaresupport.com

[nenjin]

First thought: SPAMBOT!

Second thought: Snazzy front page. Looks a little "brogrammer"y to me.

Third thought: Generally very nicely laid out. Font choice is a little all over the place.

Fourth thought: Credentials, page information....conspicuously lacking at the bottom. But I assume that comes at release.

[LordBucket]

Looks like a first draft. Lots of little issues. Even just casually clicking around through a couple pages I see a bunch of stuff:

 * It's a little odd that the home page scrolls vertically, but scrolling down simply gives me about 4 inches of empty space with a horizontal line in it.
 * The "Education for the 21st century" text does not all fit on one line. screenshot. Also...it appears that "education" is part of the image, while the rest is text. Not sure why you're mixing like that.
 * If I scroll the home page slider all the way to the left, it does not end up flush with the blue area above it. screenshot (same screenshot as previous bullet point)
 * There are duplicate mouseovers/alt tags and the texts don't always agree with each other: screenshot
 * You appear to be using templates for the links without modifying them to reflect the page that is currently being viewed. For example, when I'm looking at the home page, there are two links to the homepage: one if I click on the PCS University button on the left, and another if I click on the PCS University header up top. If I go to the "Answers" page, the Answers button still takes me to the answers page. While this may be a valid way of doing it...it might be preferable if buttons corresponding to the currently viewed page were visibly highlighted to show that it is the active page, and for it to no longer be an active link.
 * On the answers page you have a bunch of images that appear to be intended as filter/sort links for various categories. But these images don't actually do anything. In addition to them not doing anything I can also highlight them. This is both nonfunctional and tacky. screenshot
 * There are places where sections headers don't line up with each other screenshot
 * There are pages like this one that have scrollbars that really shouldn't.
 * Stuff like this would look better if it lined up.

Not going to spend the next 5 hours documenting everything for you, but my impression is that stuff like this is going on all over the place. I don't mean to overstate things. Overall the site has a good appearance, if a bit simple. But there's a lot of carelessness evident.

[Tellemurius]

Hey man I blame the web designers, they're going off the assumption that this will be simple for our illiterate customers to figure out how their computers work so I assume they are dreamweaving the shit out of this. With our customer base (10000+ I think) I don't think aesthetics would matter to them other than the function.

[LordBucket]

I don't think aesthetics would matter

...in that case, what exactly was it you were asking us to give feedback on?

EDIT:
Maybe this isn't what you wanted, but I took another look at the site and...yeah, it really does look rough and unfinished. A lot of rough edges, great big blank empty white spaces where there shouldn't be any, graphics that don't line up, images that vanish and reappear when I refresh the page. It looks very amateurish.

Even take a look at just the homepage, all of the things going wrong that I can fit in a single screenshot:



This is what your customers see first thing. This is their first impression of you. Is this really ok?

[Tellemurius]

The funny part, i don't have that issue at my work computer or my home or my phone.....

edit: ah ok i see the issue: the text is on its actual cell not on the image and isn't resizing right, the white space after techipedia though is intentional, ok someone has issues with their resizing skills :/