Hi!
A) If people pirate something, even if it's free (though I do not understand why you would), they can still comment on it
Ahem, you are missing the point:
Commercial software primarily needs to generate money so that the salaries of the programmers can be paid. If that money does not come in, all the feedback they get is meaningless as they can't do any programming to meet those demands.
And as I said before, people pirate commercial software, so that we are talking about people who, for example acquire Photoshop illegally. Now, how is someone using Photoshop supposed to give GIMP any useful feedback about GIMP? Or do you seriously believe that someone who has Photoshop installed, taking actually a small risk in acquiring it, will do any extensive work with GIMP? So, pirates are not a likely source of feedback.
In addition, pirates (except for those who spawn the copies but they are vastly outnumbered by their consumers) do not acquire the software from the original vendor or homepage. So, if they wanted to give feedback to the original source, they would suddenly need to go to a place they had not visited before. Comments to the buddy who gave you an illegal copy of Photoshop may be technically feedback, but I doubt that it benefits the developers of Photoshop (who, as I said, need the money to buy their food) who will probably remain unaware of its very existence.
And, as I also pointed out before, piracy actively encourages an atmosphere of disrespect, which basically puts creators on a level lower than the pirates and thus actually unworthy of being contacted. As I said, I have seen that with the digital art scene where people take it granted not to care about the source and not to give any feedback at all, regardless of whether they like something or whether they have any ideas for improvement.
B) It is actually of great benefit to a developer of anything to get a comparison of what other people are doing
[SARCASM]Oh, I guess it is a great comfort to see that your software was so well-designed that everyone illegally copies it.[/SARCASM]
I don't really see what point you are trying to make there. Piracy generally does not create any new information but only undermines the business model of commercial software and the community model of open source and freeware. Or do you mean that the open source programmers should pirate commercial titles to study them? That is the only comparison I can think of where any useful data is generated.
I don't know, but considering the amount of people that call tech support for a problem with a pirated game...
This kind of reminds me of the smart internet thread. After all, most current piracy is done via the internet (^_^;;
But technical support questions are not as useful as actual money for the commercial title. While feedback is useful for them, they also need to generate the funds to pay the programmers to actually make those changes. In addition, technical support calls may actually increase the loss if the technical support number is provided for free.
Deathworks